knowledgebase

Please consult our Knowledgebase for frequently asked questions. If you have further questions, contact us for assistance.

Orders and Turnaround

We work on a first-come, first-serve basis and try to accomodate your specific project requirements. Turnaround can also vary due to workload in-house. That said, below is our general turnaround:

Direct Prints: 2 business days

Custom Prints: 2 days to create proof. 2 days from proof approval to completing final prints.

Scans: 2 business days

Printing

A handy chart is forthcoming.

Our workhorse printers for color and black-and-white printing are Canon ipf8300 and ipf6350 inkjet printers using the 12-ink LUCIA EX pigmented inkset for its wide color gamut, deep blacks, smooth gradations, and outstanding archival characteristics. These printers produce stunning prints on a variety of papers and media, including glossy photo papers, fine art watercolor matte papers, and canvas.

We also offer a specialty black-and-white printing option using the Piezography system. The Piezography prints are made with a custom blended inkset utilizing 7 shades of pigmented black ink for unrivalled black-and-white prints that have a unique split-tone look reminiscent of darkroom prints. There are a multiple matte paper choices and one glossy paper currently available. Click here for more information.

We can print nearly any size you want. Pricing is based on the final sheet size your image is printed on.

  • For images fitting on a sheet 16" x 20" and smaller: Rounded to the next larger size.
    • Example: Your image is 12" x 15", you are charged for 16" x 20" print.
  • For images larger than 16" x 20": Prints are priced by the square foot of your sheet size.
    • Example: Your image is 20" x 22" with 1" border per side, printed on Luster paper.
      • Your sheet size is 22" x 24". 22" x 24" is 3.6 square feet.
      • Luster prints are charged at $15/square foot. Your cost is $54.00 (3.6 square feet @ $15/square foot) before tax.

Sheet size vs image size is an important distinction when ordering and pricing your prints.

Image size is the actual size of your image when printed.

Sheet size is the size of the sheet that your image + border is printed on. Prices are based on sheet size, so adding large borders will increase the cost.

Let's say you're ordering a print. You want it to be 16" x 24" with 2" of border per side. Your image size will be 16" x 24" and your sheet size will be 18" x 26". See below for a visual.

Shows image size vs sheet size that includes borders.

Below is the same image printed without borders (also called "full bleed"). The image size and the sheet size are the same.

Image with full bleed / no borders

 

Drum Scanning

A: A Howtek Hi-Resolve 8000, scans up to 8000 dpi with 16 user-selectable apertures to allow for the best possible image quality and grain rendition.

All images are opened, checked for sharpness, and cloned for dust or scan artifacts (i.e. air bubbles). We scan to retain all the information in the film, which allows you to make the best possible print when preparing your image for print. Highlights are not clipped and shadows remain open. Density and appropriate contrast are set. Files are burned to DVD or on client-supplied hard drive or USB stick.

A: Extensive cleanup of non-scan artifacts (i.e. damage to film, emulsion blemishes), extensive retouching or removal of objects (e.g. telephone wires), extensive color corrections to difficult negatives or transparencies.

Extensive cleanup of non-scan artifacts (i.e. damage to film, emulsion blemishes), extensive retouching or removal of objects (e.g. telephone wires), extensive color corrections to difficult negatives or transparencies

Neg film is more difficult to scan than transparency film for several reasons. First, we don’t have a positive to compare it to (as opposed to scanning transparency film). Color neg film is more challenging because of the varying density of the orange mask and the wide exposure latitude of the film. The same settings for one negative rarely work for another. The guide print helps get the scan in the right direction.

When we scan film, we create scans that make the best possible starting point for creating fine prints. Our scans have full range of detail through the tonal range. This results in scans that are slightly “flat”, but allows you to set the black and white points to your particular style when editing.

A high quality drum scan records all the detail in the film throughout the tonal range. It resolves detail in the highlights and shadows that machine prints or bulk scanning does not.  For example, windows or sky that were blown out (or shadows that were blocked up) in inexpensive scans will likely have more detail in a drum scan. This allows for clients to interpret the image, aesthetically and artistically, with adjustments for cropping, density, saturation, contrast, etc.

No. It is made with the same attention to detail and image quality as a high-resolution scan, but at a smaller, lower-resolution size. You simply won’t be able to print the same file as large as a bigger scan.

Raw scans or other discounts are job-specific; please contact me directly to discuss.

On-site services

A lot!

  • Imaging and RAW conversion:  Photoshop CS through CS5, Lightroom, Capture One
  • Operating Systems: Mac OS 9 - X, Windows 2000+
  • RIP software: ImagePrint, Studioprint
  • Scanning Software: Silverfast, Aztek DPL,
  • Scanners: Howtek/Aztek, Heidelberg Tango, Primescan, S3900, Imacon virtual drum, Epson flatbeds
  • Color Management: Eye-One Match, NEC Spectraview, ColorEyes Display

Epson pro graphics (x600 through x900 series); Canon ipf x100, x300 series. Also prepping files for LightJet printers.